1. NNRA e-Library System
  2. NNRA BASIC TRAINING COURSE
  3. 2020 Basic Professional Training Course
  4. Training Courses of BPTC
Please use this identifier to cite or link to this item: http://elibrary.nnra.gov.ng/jspui/handle/123456789/530
Title: Human Performance
Authors: Mbet, Akpanowo
Keywords: Human
Task
Organization
Performance
Issue Date: 2020
Publisher: NNRA Library
Description: Human Performance is a systematic approach for the improvement of individual and organizational performance. A traditional belief is that human performance is a worker-focused phenomenon which ensures that failures are introduced to the system only through the inherent unreliability of people. Human Performance can be managed by focusing on what people are being asked to do (the task and associated characteristics), the individual conducting the task (the individual and their competence) and where they are working (the organization and its attributes), all of which are influenced by organizational cultural. Sometimes no one is perfect no matter how much experience, practice, and attention a worker gives to a task, there will always be a potential for person to make a mistake. Therefore, The statement ‘’human beings are not able to perform tasks perfectly every time’’ is always true. Human imperfection therefore would be a principle about how human perform work. These principles about how humans perform in organizations are the building blocks of Human Performance, through which we have established a new way to think about safety and reliability in our worlds. And changing the way we think about work is a vital step towards improvement. Work never stops and work is never normal. This idea would scare a mere-mortal manager, but an enlightened leader knows the power of continuous learning and improvement. Work is constantly in motion, therefore learning must continue. The five (5) Principles of Human Performance are in a sense, a repository of the central values of Human Performance. Keeping these principles at the core of our thinking, training, and practices will allow the basic building blocks of this philosophy to help organizational programs reduce the normal philosophical drift that is present and predictable in all safety programs. These principles are:  People are fallible, and even the best people make mistakes.  Error-likely situations are predictable, manageable, and preventable.  Individual behavior is influenced by organizational processes and values.  People achieve high levels of performance because of the encouragement and reinforcement received from leaders, peers, and subordinates.  Events can be avoided through an understanding of the reasons mistakes occur and application of the lessons learned from past events (or errors). Having these principles, keeps us all honest and keeps our Human Performance effort on track and successful. Human Reliability, When People Commit Violations, Categories of Errors, Generic Error Modelling System, and Organizational Influence on Worker Behavior were also discussed in this presentation.
URI: http://elibrary.nnra.gov.ng/jspui/handle/123456789/530
Appears in Collections:Training Courses of BPTC

Files in This Item:
File Description SizeFormat 
Human Performance.pdf1.11 MBAdobe PDFView/Open
Show full item record


Items in e-Library are protected by copyright, with all rights reserved, unless otherwise indicated.